Refund policy

RETURN AND REFUND POLICY

Hntoriymall

Our 30-day return policy

You may request a return within 30 calendar days after receiving your shoes. This includes a change of mind or a size that does not suit you. Please send the items back within 14 calendar days after telling us you wish to return them.

This voluntary return policy is in addition to your legal rights. It does not limit your rights if goods are faulty, damaged, incorrectly supplied or not as described.

Condition of returned shoes

You may try shoes on indoors, on a clean surface, to check their fit and comfort. For a change-of-mind return under our voluntary policy, shoes should be clean, unworn apart from indoor fitting, and returned with their accessories. Please include the original shoe box and packaging where possible and pack the shoes securely.

Shoes worn outdoors or damaged after delivery may not qualify for a voluntary change-of-mind return. This does not remove statutory cancellation rights or rights relating to a defect. Any reduction in a statutory refund for excessive handling will be limited to the loss in value permitted by law.

How to arrange a return

Email galmi12@outlook.com with your order number or other proof of purchase and the items you wish to return. If something is faulty, damaged or incorrect, describe the problem and include photos if available. A reason is not required when exercising a statutory right to cancel.

We will help you with the next steps. You do not need our approval to exercise a statutory cancellation right, and waiting for our reply does not prevent you from giving cancellation notice on time.

Return address

Hntoriymall
Downs Court
Redhill
RH1 2HB
United Kingdom

Include your order reference inside the parcel. Keep your postage receipt; tracked delivery is recommended so the return can be located.

Who pays return postage

If you change your mind or order a size that does not fit and we supplied the item correctly, you pay the return postage.

If the item is faulty, damaged on arrival, incorrectly supplied or not as described, Hntoriymall pays the reasonable return postage. Contact us so we can arrange a prepaid return method or explain how to obtain reimbursement. There is no restocking fee.

Refunds

For eligible returns under our voluntary policy, we refund the amount actually paid for the returned items to the original payment method within 14 calendar days of receiving them. We will comply with any earlier deadline required by law and will explain any proposed deduction or refusal.

Your bank or payment provider may need additional time to display the credit. Contact us if you have not received a refund when expected.

For a voluntary change-of-mind return outside a statutory cancellation right, the original shipping charge is not refundable unless the law requires otherwise. We will not deduct a new outbound shipping charge from an order that originally qualified for free shipping.

UK and European cancellation rights

Where UK or European Economic Area distance-selling rules apply, you may cancel an online purchase without giving a reason within 14 days after you, or a person you nominate other than the carrier, receives the goods. For an order delivered in separate parcels, this period generally starts when the last item is received. You then have 14 days after notifying us to send the goods back.

To cancel, send a clear statement to galmi12@outlook.com or write to the address above, identifying your order and stating that you wish to cancel. Our 30-day voluntary return window remains available in addition to this statutory right.

If you cancel the entire order under this right, we refund the purchase price and the standard outbound delivery charge. Any extra cost for a more expensive delivery option is not refundable. You pay change-of-mind return postage as explained above.

We refund without undue delay and within the applicable statutory deadline. Where permitted, we may withhold reimbursement until we receive the goods or evidence that you have sent them back, whichever comes first. Refunds use the original payment method unless you expressly agree otherwise, and no refund fee applies.

Faulty goods, exchanges and order changes

Contact us if an item is defective or not as described. We will provide the remedy required by applicable law, which may include a refund, repair or replacement. These rights can continue beyond our 30-day return window and also apply to sale items.

For an exchange, contact us to discuss availability. If you wish to cancel or amend an order before dispatch, let us know promptly. We will try to stop or change it; if it has already been sent, the applicable return and cancellation rights still apply.

Contact

Email: galmi12@outlook.com
Phone: +44 7305 834255